Customer Portal

Customer portal for managing recycling, gaining insights, and moving toward a more sustainable business.

Simplify recycling and gain insights

  • Book pickups easily - anytime, anywhere
  • Access waste data for analysis and export
  • Get CO₂e emissions derived from waste handling
  • CSRD reporting - detailed waste data for your sites
Log in to customer portal
Screenshots from customer portal in mobile device

All day self-service in customer portal

The customer portal offers services that empower you to take control of your waste management, helping you reduce CO2 emissions and achieve your sustainability goals.

Pickups

In the Customer Portal, you can book waste collections, check schedules and statuses, and easily follow the materials Stena Recycling manages for you.

Insights

You can track waste data via Follow up and export reports with details and graphs to improve recycling efficiency and reduce costs.

CO2 Impact

CO₂ Impact lets you track and estimate your emissions, simplifying reporting while giving you insights that support resource‑efficient operations.

CSRD Reporting

We collect and analyze your waste data and deliver an ESRS E5‑5–compliant report, giving you insights and saving time in your sustainability work.

QR-code to get started with Stena Recyclings customer portal

Order pickups on the go

The Customer portal offers an efficient way to order pickups from your mobile phone – wherever you are.

Just as on your computer, you can see all waste types you deal with and order a pickup in a few clicks. To get started, you can scan the QR code or click on below button via your mobile phone. When in the Customer portal, do not forget to save a shortcut to your mobile´s screen so it will be there among the other apps the next time you need to book a pickup.

Need access to the customer portal?

As a customer, you can register an account for the customer portal and get access to self-service 24/7.  Manage your matters whenever it suits you, without contacting customer support.

Fill in the form and we'll help you set up your account.

Frequently asked questions about our customer portal

What is the customer portal?

Customer portal is a digital self-service platform where you can manage your recycling business with Stena Recycling. It brings together services such as ordering pickups, following up your waste data, accessing insights, and working with sustainability reporting. 

What can I do in the customer portal?

You can order pickups, follow up on waste data, access reports and documents, track CO₂ emissions, and work with sustainability reporting - all in one place. 

Who can use the customer portal?

The portal is available to Stena Recycling customers. Access depends on your role and permissions. 

How do I request access or create an account?

You can request an account via the website. Once approved, you will receive login details. 

Request an account

Do I need to use all services in the customer portal?

No. You can use the services relevant to your business. Some are included, while others are optional add‑ons. 

Can I use the customer portal on my mobile phone?

Yes. You can access it via your mobile browser and save it as a shortcut for easy access. 

How can I learn more about the functionality?

Guides and support material are available in the portal under Support/Guides. 

I’m an administrator - how do I manage users?

You can invite users, assign roles, and manage access directly in the portal. 

What should I do if I can’t access the portal or a service?

Customer portal information for your market

Different markets may offer unique features, guidelines, or contact points. Visit your local site to explore the customer portal information that applies to you.

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